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Overview

Your Storehouses billing settings allow you to manage payment methods, view invoices, update billing information, and control your subscription. Access your billing dashboard at storehouses.app/billing.
All payments are processed securely through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide.

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Accessing Billing Settings

1

Navigate to Billing

Click your profile icon in the top navigation
2

Select Billing

Choose “Billing” from the dropdown menu
3

View Billing Dashboard

Access your subscription, payment methods, and invoices

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Current Subscription

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Viewing Your Plan

Your billing dashboard displays:
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string
Free, Pro, or Lifetime
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Active, Canceled, Past Due, or Trial
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date
When your next payment is due (Pro only)
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currency
Your subscription cost (12/monthor12/month or 99/year for Pro)

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Plan Details Card

Subscription Information

Your billing dashboard shows:
  • Current plan tier
  • Subscription status
  • Next billing date
  • Monthly or annual pricing
  • Quick upgrade/downgrade actions

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Payment Methods

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Adding a Payment Method

To subscribe to Pro or purchase a Lifetime plan, you need to add a payment method:
1

Go to Billing

Navigate to storehouses.app/billing
2

Add Payment Method

Click “Add Payment Method” button
3

Enter Card Details

Provide your credit or debit card information via Stripe’s secure form
4

Save Card

Click “Save” to securely store the payment method
Storehouses never stores your complete credit card information. All payment data is securely handled by Stripe and encrypted.

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Accepted Payment Methods

Credit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

Debit Cards

  • Visa Debit
  • Mastercard Debit
  • Maestro
  • Other major debit networks
International cards are accepted. Currency conversion fees may apply from your card issuer.

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Updating Payment Information

To update your payment method:
1

Navigate to Billing

Go to your billing settings
2

Find Payment Methods

Locate the “Payment Methods” section
3

Add New Card

Click “Add Payment Method” to enter a new card
4

Set as Default

Select the new card as your default payment method
5

Remove Old Card

Optionally delete the old payment method
Update your payment method before it expires to avoid subscription interruption.

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Removing Payment Methods

To remove a saved payment method:
1

Go to Payment Methods

Navigate to the payment methods section in billing
2

Select Card

Click on the card you want to remove
3

Delete

Click “Delete” or “Remove” button
4

Confirm

Confirm the deletion
You cannot remove your default payment method if you have an active Pro subscription. Add a new payment method first, then remove the old one.

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Billing Cycle

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Pro Plan Billing

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string
Monthly on the same day you subscribed
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string
Same calendar day each month (e.g., if you subscribe on the 15th, you’re billed on the 15th of each month)
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string
Automatic charge typically processes between 12:00 AM - 6:00 AM UTC
Example Billing Cycle (Monthly):
  • Subscribe on January 15, 2026
  • First charge: January 15, 2026 ($12)
  • Second charge: February 15, 2026 ($12)
  • Third charge: March 15, 2026 ($12)
  • And so on…
Example Billing Cycle (Annual):
  • Subscribe on January 15, 2026
  • First charge: January 15, 2026 ($99)
  • Second charge: January 15, 2027 ($99)
  • And so on…

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Failed Payments

If your payment fails, here’s what happens:
1

Payment Attempt

Stripe attempts to charge your default payment method
2

First Retry

If payment fails, Stripe retries 3 days later
3

Email Notification

You receive an email about the failed payment
4

Additional Retries

Stripe continues retrying for up to 2 weeks
5

Subscription Canceled

If payment cannot be collected after 2 weeks, subscription downgrades to Free
Update your payment method immediately if you receive a failed payment notification to avoid losing Pro access.

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Lifetime Plan Billing

One-Time Payment

  • Single charge of $349 USD
  • No recurring billing
  • Lifetime access to all Pro features
  • No expiration or renewal

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Invoices

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Viewing Invoices

Access all your billing history and invoices:
1

Go to Billing

Navigate to your billing dashboard
2

Find Invoice History

Scroll to the “Invoice History” or “Billing History” section
3

View List

See all past invoices with dates and amounts
4

Download

Click on any invoice to download a PDF copy

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Invoice Details

Each invoice includes:

Invoice Information

  • Invoice number
  • Date of charge
  • Amount paid
  • Payment method (last 4 digits)
  • Invoice status (paid, pending, failed)

Subscription Details

  • Subscription plan (Pro or Lifetime)
  • Billing period
  • Line item breakdown
  • Taxes (if applicable)
  • Total amount charged
Download invoices regularly for your business or tax records. Invoices are available indefinitely in your account.

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Email Receipts

Storehouses automatically emails you a receipt after each successful payment:
  • Sent to your account email address
  • Includes PDF invoice attachment
  • Links to view invoice online
  • Payment confirmation details
If you don’t receive invoice emails, check your spam folder and ensure your email address is correct in your account settings.

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Managing Your Subscription

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Upgrading to Pro

1

Go to Billing

Navigate to storehouses.app/billing
2

Click Upgrade

Select “Upgrade to Pro” button
3

Add Payment Method

Enter your credit card information
4

Choose Billing Cycle

Select monthly (12/month)orannual(12/month) or annual (99/year) billing
5

Confirm Subscription

Review the charge and confirm
6

Instant Access

Pro features activate immediately
Your first Pro payment is charged immediately. Future payments occur monthly on the same day.

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Upgrading to Lifetime

1

Visit Pricing

Go to storehouses.app/pricing
2

Select Lifetime

Click “Get Lifetime Access”
3

Complete Payment

Pay $349 one-time via Stripe
4

Lifetime Activated

All Pro features unlocked permanently
Lifetime plan availability is limited to 2,000 users. Secure your lifetime access while available.

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Canceling Your Subscription

To cancel your Pro subscription and downgrade to Free:
1

Navigate to Billing

Go to your billing settings
2

Find Cancel Option

Scroll to “Cancel Subscription” section
3

Click Cancel

Select “Cancel Subscription” button
4

Provide Feedback

Optionally share why you’re canceling
5

Confirm Cancellation

Confirm you want to cancel
6

Access Until Period End

Pro features remain active until the end of your current billing period

What Happens When You Cancel

  • No future charges to your payment method
  • Pro features remain active until the end of your billing period
  • After billing period ends, account downgrades to Free plan
  • All your data is preserved
  • You can re-subscribe to Pro at any time
If you have more than 50 items, you’ll need to delete items to meet the Free plan limit after cancellation.

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Reactivating a Canceled Subscription

To reactivate Pro after canceling:
1

Go to Billing

Navigate to your billing settings
2

Click Reactivate

Select “Reactivate Subscription” or “Resume Pro”
3

Confirm Payment Method

Verify your payment method is current
4

Reactivate

Confirm reactivation
5

Instant Access

Pro features are immediately restored

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Pro-Rated Billing

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How Pro-Rating Works

When upgrading to Pro:
  • You’re charged immediately (monthly: 12,annual:12, annual: 99)
  • Your billing cycle starts on the day you upgrade
  • Next payment is one month (monthly) or one year (annual) later
  • No partial period credits or discounts
When canceling Pro:
  • No refunds for partial months
  • Pro access continues until the end of your current billing period
  • Account automatically downgrades to Free after period ends
  • No charges after downgrade
When upgrading from Pro to Lifetime:
  • Pro subscription canceled immediately
  • No partial refund for unused Pro time
  • Lifetime access begins immediately
  • No future charges

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Billing Support

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Common Billing Issues

If your payment is declined:
  • Verify card details are correct
  • Check with your bank for declined transactions
  • Ensure sufficient funds are available
  • Try a different payment method
  • Contact support if issue persists
If you see duplicate charges:
  • Check if charges are from different billing periods
  • Verify you don’t have multiple subscriptions
  • Contact support with invoice numbers for investigation
  • Refunds processed within 5-7 business days if duplicate confirmed
If you can’t update your payment method:
  • Clear browser cache and cookies
  • Try a different browser
  • Disable browser extensions temporarily
  • Check if Stripe is accessible in your region
  • Contact support for assistance
If invoices are missing:
  • Check the billing history section in your account
  • Verify you’re looking at the correct date range
  • Check email spam folder for receipts
  • Contact support to resend missing invoices

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Refund Policy

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Pro Subscription Refunds

Pro Monthly Refunds

  • First payment: Full refund within 14 days if no features used
  • Subsequent payments: No refunds for partial months
  • Accidental subscriptions: Full refund within 48 hours
  • Service issues: Evaluated case-by-case
Pro subscriptions are generally non-refundable after the first 14 days. Cancel your subscription to stop future charges.

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Lifetime Plan Refunds

Lifetime Refunds

  • Within 30 days: Full refund if no features used extensively
  • After 30 days: No refunds (permanent license)
  • Service issues: Evaluated case-by-case
  • Change of mind: No refunds after 30-day window
“No features used extensively” means fewer than 50 items added and minimal feature usage. Lifetime refunds are at Storehouses’ discretion.

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Requesting a Refund

To request a refund:
1

Contact Support

Open a support request for the fastest response
2

Include Details

Provide:
  • Account email address
  • Invoice number or payment date
  • Reason for refund request
3

Review Process

Support team reviews your request within 2-3 business days
4

Refund Processing

If approved, refund processes within 5-7 business days to original payment method

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Tax Information

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Sales Tax

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Sales tax collected based on your billing address where required by law
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string
Applicable in EU (VAT), US (state sales tax), and other regions as required
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string
Tax amounts shown separately on invoices

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VAT for EU Customers

If you’re in the European Union:
  • VAT is automatically calculated based on your country
  • VAT rate shown before payment
  • VAT number can be added for business accounts
  • Invoices include VAT breakdown

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Business Tax Information

To add business tax information:
1

Go to Billing

Navigate to billing settings
2

Add Tax ID

Click “Add Tax Information” or “Add VAT Number”
3

Enter Details

Provide business name and tax ID
4

Verify

Tax ID is verified through Stripe
5

Future Invoices

Business information appears on all future invoices

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Billing Notifications

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Email Notifications

You’ll receive email notifications for:

Payment Confirmations

  • Successful payment processed
  • Invoice attached to email
  • Confirmation of billing period

Payment Failures

  • Failed payment attempts
  • Instructions to update payment method
  • Timeline before subscription cancellation

Subscription Changes

  • Upgrades confirmed
  • Downgrades processed
  • Cancellation confirmations

Upcoming Charges

  • Reminder 3 days before renewal
  • Upcoming charge amount
  • Link to update payment method
Billing notification preferences can be managed in your account settings, but critical billing emails cannot be disabled.

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Security & Privacy

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Payment Security

PCI Compliance

Storehouses and Stripe maintain PCI DSS Level 1 compliance, the highest level of payment security certification.
Security measures:
  • Credit card numbers never stored by Storehouses
  • All payment data encrypted in transit and at rest
  • Tokenized card information via Stripe
  • 3D Secure authentication when required
  • Fraud detection and prevention

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Data Privacy

Billing Privacy

Your billing information:
  • Stored securely by Stripe, not Storehouses
  • Never shared with third parties
  • Used only for subscription management
  • Subject to Stripe’s privacy policy
Learn more about Security →

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Stripe Customer Portal

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Managing Billing Through Stripe

For additional billing management, you can access the Stripe Customer Portal:
1

Go to Billing

Navigate to your Storehouses billing page
2

Click Manage Billing

Select “Manage Billing via Stripe” link
3

Access Portal

Opens Stripe’s secure customer portal
4

Manage Directly

Update payment methods, view invoices, and manage subscriptions
What you can do in Stripe Portal:
  • Update payment methods
  • View all invoices
  • Download receipts
  • Update billing information
  • View subscription details

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Need Help?

Billing Support

Contact support for billing questions

Stripe Support

For payment processing issues, contact Stripe support

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Next Steps

Subscription Plans

Compare Free, Pro, and Lifetime plans

Account Settings

Manage your account preferences

Security Guide

Learn about account security

Export Data

Generate portfolio reports