> ## Documentation Index
> Fetch the complete documentation index at: https://docs.storehouses.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Payments

> Manage your Storehouses billing, payment methods, invoices, and subscription

## Overview

Your Storehouses billing settings allow you to manage payment methods, view invoices, update billing information, and control your subscription. Access your billing dashboard at [storehouses.app/billing](https://storehouses.app/billing).

<Note>
  All payments are processed securely through Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide.
</Note>

## Accessing Billing Settings

<Steps>
  <Step title="Navigate to Billing">
    Click your profile icon in the top navigation
  </Step>

  <Step title="Select Billing">
    Choose "Billing" from the dropdown menu
  </Step>

  <Step title="View Billing Dashboard">
    Access your subscription, payment methods, and invoices
  </Step>
</Steps>

## Current Subscription

### Viewing Your Plan

Your billing dashboard displays:

<ParamField path="Current Plan" type="string">
  Free, Pro, or Lifetime
</ParamField>

<ParamField path="Billing Status" type="string">
  Active, Canceled, Past Due, or Trial
</ParamField>

<ParamField path="Next Billing Date" type="date">
  When your next payment is due (Pro only)
</ParamField>

<ParamField path="Amount" type="currency">
  Your subscription cost ($12/month or $99/year for Pro)
</ParamField>

### Plan Details Card

<Card title="Subscription Information" icon="file-invoice-dollar">
  Your billing dashboard shows:

  * Current plan tier
  * Subscription status
  * Next billing date
  * Monthly or annual pricing
  * Quick upgrade/downgrade actions
</Card>

## Payment Methods

### Adding a Payment Method

To subscribe to Pro or purchase a Lifetime plan, you need to add a payment method:

<Steps>
  <Step title="Go to Billing">
    Navigate to [storehouses.app/billing](https://storehouses.app/billing)
  </Step>

  <Step title="Add Payment Method">
    Click "Add Payment Method" button
  </Step>

  <Step title="Enter Card Details">
    Provide your credit or debit card information via Stripe's secure form
  </Step>

  <Step title="Save Card">
    Click "Save" to securely store the payment method
  </Step>
</Steps>

<Warning>
  Storehouses never stores your complete credit card information. All payment data is securely handled by Stripe and encrypted.
</Warning>

### Accepted Payment Methods

<CardGroup cols={2}>
  <Card title="Credit Cards" icon="credit-card">
    * Visa
    * Mastercard
    * American Express
    * Discover
    * Diners Club
    * JCB
  </Card>

  <Card title="Debit Cards" icon="money-check">
    * Visa Debit
    * Mastercard Debit
    * Maestro
    * Other major debit networks
  </Card>
</CardGroup>

<Note>
  International cards are accepted. Currency conversion fees may apply from your card issuer.
</Note>

### Updating Payment Information

To update your payment method:

<Steps>
  <Step title="Navigate to Billing">
    Go to your billing settings
  </Step>

  <Step title="Find Payment Methods">
    Locate the "Payment Methods" section
  </Step>

  <Step title="Add New Card">
    Click "Add Payment Method" to enter a new card
  </Step>

  <Step title="Set as Default">
    Select the new card as your default payment method
  </Step>

  <Step title="Remove Old Card">
    Optionally delete the old payment method
  </Step>
</Steps>

<Tip>
  Update your payment method before it expires to avoid subscription interruption.
</Tip>

### Removing Payment Methods

To remove a saved payment method:

<Steps>
  <Step title="Go to Payment Methods">
    Navigate to the payment methods section in billing
  </Step>

  <Step title="Select Card">
    Click on the card you want to remove
  </Step>

  <Step title="Delete">
    Click "Delete" or "Remove" button
  </Step>

  <Step title="Confirm">
    Confirm the deletion
  </Step>
</Steps>

<Warning>
  You cannot remove your default payment method if you have an active Pro subscription. Add a new payment method first, then remove the old one.
</Warning>

## Billing Cycle

### Pro Plan Billing

<ParamField path="Billing Frequency" type="string">
  Monthly on the same day you subscribed
</ParamField>

<ParamField path="Billing Date" type="string">
  Same calendar day each month (e.g., if you subscribe on the 15th, you're billed on the 15th of each month)
</ParamField>

<ParamField path="Billing Time" type="string">
  Automatic charge typically processes between 12:00 AM - 6:00 AM UTC
</ParamField>

**Example Billing Cycle (Monthly):**

* Subscribe on January 15, 2026
* First charge: January 15, 2026 (\$12)
* Second charge: February 15, 2026 (\$12)
* Third charge: March 15, 2026 (\$12)
* And so on...

**Example Billing Cycle (Annual):**

* Subscribe on January 15, 2026
* First charge: January 15, 2026 (\$99)
* Second charge: January 15, 2027 (\$99)
* And so on...

### Failed Payments

If your payment fails, here's what happens:

<Steps>
  <Step title="Payment Attempt">
    Stripe attempts to charge your default payment method
  </Step>

  <Step title="First Retry">
    If payment fails, Stripe retries 3 days later
  </Step>

  <Step title="Email Notification">
    You receive an email about the failed payment
  </Step>

  <Step title="Additional Retries">
    Stripe continues retrying for up to 2 weeks
  </Step>

  <Step title="Subscription Canceled">
    If payment cannot be collected after 2 weeks, subscription downgrades to Free
  </Step>
</Steps>

<Warning>
  Update your payment method immediately if you receive a failed payment notification to avoid losing Pro access.
</Warning>

### Lifetime Plan Billing

<Card title="One-Time Payment" icon="money-bill">
  * Single charge of \$349 USD
  * No recurring billing
  * Lifetime access to all Pro features
  * No expiration or renewal
</Card>

## Invoices

### Viewing Invoices

Access all your billing history and invoices:

<Steps>
  <Step title="Go to Billing">
    Navigate to your billing dashboard
  </Step>

  <Step title="Find Invoice History">
    Scroll to the "Invoice History" or "Billing History" section
  </Step>

  <Step title="View List">
    See all past invoices with dates and amounts
  </Step>

  <Step title="Download">
    Click on any invoice to download a PDF copy
  </Step>
</Steps>

### Invoice Details

Each invoice includes:

<CardGroup cols={2}>
  <Card title="Invoice Information" icon="file-invoice">
    * Invoice number
    * Date of charge
    * Amount paid
    * Payment method (last 4 digits)
    * Invoice status (paid, pending, failed)
  </Card>

  <Card title="Subscription Details" icon="receipt">
    * Subscription plan (Pro or Lifetime)
    * Billing period
    * Line item breakdown
    * Taxes (if applicable)
    * Total amount charged
  </Card>
</CardGroup>

<Tip>
  Download invoices regularly for your business or tax records. Invoices are available indefinitely in your account.
</Tip>

### Email Receipts

Storehouses automatically emails you a receipt after each successful payment:

* Sent to your account email address
* Includes PDF invoice attachment
* Links to view invoice online
* Payment confirmation details

<Note>
  If you don't receive invoice emails, check your spam folder and ensure your email address is correct in your account settings.
</Note>

## Managing Your Subscription

### Upgrading to Pro

<Steps>
  <Step title="Go to Billing">
    Navigate to [storehouses.app/billing](https://storehouses.app/billing)
  </Step>

  <Step title="Click Upgrade">
    Select "Upgrade to Pro" button
  </Step>

  <Step title="Add Payment Method">
    Enter your credit card information
  </Step>

  <Step title="Choose Billing Cycle">
    Select monthly ($12/month) or annual ($99/year) billing
  </Step>

  <Step title="Confirm Subscription">
    Review the charge and confirm
  </Step>

  <Step title="Instant Access">
    Pro features activate immediately
  </Step>
</Steps>

<Note>
  Your first Pro payment is charged immediately. Future payments occur monthly on the same day.
</Note>

### Upgrading to Lifetime

<Steps>
  <Step title="Visit Pricing">
    Go to [storehouses.app/pricing](https://storehouses.app/pricing)
  </Step>

  <Step title="Select Lifetime">
    Click "Get Lifetime Access"
  </Step>

  <Step title="Complete Payment">
    Pay \$349 one-time via Stripe
  </Step>

  <Step title="Lifetime Activated">
    All Pro features unlocked permanently
  </Step>
</Steps>

<Warning>
  Lifetime plan availability is limited to 2,000 users. Secure your lifetime access while available.
</Warning>

### Canceling Your Subscription

To cancel your Pro subscription and downgrade to Free:

<Steps>
  <Step title="Navigate to Billing">
    Go to your billing settings
  </Step>

  <Step title="Find Cancel Option">
    Scroll to "Cancel Subscription" section
  </Step>

  <Step title="Click Cancel">
    Select "Cancel Subscription" button
  </Step>

  <Step title="Provide Feedback">
    Optionally share why you're canceling
  </Step>

  <Step title="Confirm Cancellation">
    Confirm you want to cancel
  </Step>

  <Step title="Access Until Period End">
    Pro features remain active until the end of your current billing period
  </Step>
</Steps>

<Card title="What Happens When You Cancel" icon="circle-info">
  * No future charges to your payment method
  * Pro features remain active until the end of your billing period
  * After billing period ends, account downgrades to Free plan
  * All your data is preserved
  * You can re-subscribe to Pro at any time
</Card>

<Warning>
  If you have more than 50 items, you'll need to delete items to meet the Free plan limit after cancellation.
</Warning>

### Reactivating a Canceled Subscription

To reactivate Pro after canceling:

<Steps>
  <Step title="Go to Billing">
    Navigate to your billing settings
  </Step>

  <Step title="Click Reactivate">
    Select "Reactivate Subscription" or "Resume Pro"
  </Step>

  <Step title="Confirm Payment Method">
    Verify your payment method is current
  </Step>

  <Step title="Reactivate">
    Confirm reactivation
  </Step>

  <Step title="Instant Access">
    Pro features are immediately restored
  </Step>
</Steps>

## Pro-Rated Billing

### How Pro-Rating Works

<AccordionGroup>
  <Accordion title="Upgrades" icon="arrow-up">
    When upgrading to Pro:

    * You're charged immediately (monthly: $12, annual: $99)
    * Your billing cycle starts on the day you upgrade
    * Next payment is one month (monthly) or one year (annual) later
    * No partial period credits or discounts
  </Accordion>

  <Accordion title="Downgrades" icon="arrow-down">
    When canceling Pro:

    * No refunds for partial months
    * Pro access continues until the end of your current billing period
    * Account automatically downgrades to Free after period ends
    * No charges after downgrade
  </Accordion>

  <Accordion title="Lifetime Upgrades" icon="infinity">
    When upgrading from Pro to Lifetime:

    * Pro subscription canceled immediately
    * No partial refund for unused Pro time
    * Lifetime access begins immediately
    * No future charges
  </Accordion>
</AccordionGroup>

## Billing Support

### Common Billing Issues

<AccordionGroup>
  <Accordion title="Payment Declined" icon="credit-card">
    If your payment is declined:

    * Verify card details are correct
    * Check with your bank for declined transactions
    * Ensure sufficient funds are available
    * Try a different payment method
    * Contact support if issue persists
  </Accordion>

  <Accordion title="Duplicate Charges" icon="copy">
    If you see duplicate charges:

    * Check if charges are from different billing periods
    * Verify you don't have multiple subscriptions
    * Contact support with invoice numbers for investigation
    * Refunds processed within 5-7 business days if duplicate confirmed
  </Accordion>

  <Accordion title="Can't Update Payment Method" icon="triangle-exclamation">
    If you can't update your payment method:

    * Clear browser cache and cookies
    * Try a different browser
    * Disable browser extensions temporarily
    * Check if Stripe is accessible in your region
    * Contact support for assistance
  </Accordion>

  <Accordion title="Missing Invoices" icon="file-circle-question">
    If invoices are missing:

    * Check the billing history section in your account
    * Verify you're looking at the correct date range
    * Check email spam folder for receipts
    * Contact support to resend missing invoices
  </Accordion>
</AccordionGroup>

## Refund Policy

### Pro Subscription Refunds

<Card title="Pro Monthly Refunds" icon="rotate-left">
  * **First payment**: Full refund within 14 days if no features used
  * **Subsequent payments**: No refunds for partial months
  * **Accidental subscriptions**: Full refund within 48 hours
  * **Service issues**: Evaluated case-by-case
</Card>

<Warning>
  Pro subscriptions are generally non-refundable after the first 14 days. Cancel your subscription to stop future charges.
</Warning>

### Lifetime Plan Refunds

<Card title="Lifetime Refunds" icon="infinity">
  * **Within 30 days**: Full refund if no features used extensively
  * **After 30 days**: No refunds (permanent license)
  * **Service issues**: Evaluated case-by-case
  * **Change of mind**: No refunds after 30-day window
</Card>

<Note>
  "No features used extensively" means fewer than 50 items added and minimal feature usage. Lifetime refunds are at Storehouses' discretion.
</Note>

### Requesting a Refund

To request a refund:

<Steps>
  <Step title="Contact Support">
    [Open a support request](https://storehouses.app/dashboard?support=true) for the fastest response
  </Step>

  <Step title="Include Details">
    Provide:

    * Account email address
    * Invoice number or payment date
    * Reason for refund request
  </Step>

  <Step title="Review Process">
    Support team reviews your request within 2-3 business days
  </Step>

  <Step title="Refund Processing">
    If approved, refund processes within 5-7 business days to original payment method
  </Step>
</Steps>

## Tax Information

### Sales Tax

<ParamField path="Tax Collection" type="string">
  Sales tax collected based on your billing address where required by law
</ParamField>

<ParamField path="Regions" type="string">
  Applicable in EU (VAT), US (state sales tax), and other regions as required
</ParamField>

<ParamField path="Tax Invoices" type="string">
  Tax amounts shown separately on invoices
</ParamField>

### VAT for EU Customers

If you're in the European Union:

* VAT is automatically calculated based on your country
* VAT rate shown before payment
* VAT number can be added for business accounts
* Invoices include VAT breakdown

### Business Tax Information

To add business tax information:

<Steps>
  <Step title="Go to Billing">
    Navigate to billing settings
  </Step>

  <Step title="Add Tax ID">
    Click "Add Tax Information" or "Add VAT Number"
  </Step>

  <Step title="Enter Details">
    Provide business name and tax ID
  </Step>

  <Step title="Verify">
    Tax ID is verified through Stripe
  </Step>

  <Step title="Future Invoices">
    Business information appears on all future invoices
  </Step>
</Steps>

## Billing Notifications

### Email Notifications

You'll receive email notifications for:

<CardGroup cols={2}>
  <Card title="Payment Confirmations" icon="circle-check">
    * Successful payment processed
    * Invoice attached to email
    * Confirmation of billing period
  </Card>

  <Card title="Payment Failures" icon="circle-exclamation">
    * Failed payment attempts
    * Instructions to update payment method
    * Timeline before subscription cancellation
  </Card>

  <Card title="Subscription Changes" icon="arrows-rotate">
    * Upgrades confirmed
    * Downgrades processed
    * Cancellation confirmations
  </Card>

  <Card title="Upcoming Charges" icon="calendar">
    * Reminder 3 days before renewal
    * Upcoming charge amount
    * Link to update payment method
  </Card>
</CardGroup>

<Note>
  Billing notification preferences can be managed in your account settings, but critical billing emails cannot be disabled.
</Note>

## Security & Privacy

### Payment Security

<Card title="PCI Compliance" icon="shield-halved">
  Storehouses and Stripe maintain PCI DSS Level 1 compliance, the highest level of payment security certification.
</Card>

**Security measures:**

* Credit card numbers never stored by Storehouses
* All payment data encrypted in transit and at rest
* Tokenized card information via Stripe
* 3D Secure authentication when required
* Fraud detection and prevention

### Data Privacy

<Card title="Billing Privacy" icon="lock">
  Your billing information:

  * Stored securely by Stripe, not Storehouses
  * Never shared with third parties
  * Used only for subscription management
  * Subject to Stripe's privacy policy
</Card>

[Learn more about Security →](/account/security)

## Stripe Customer Portal

### Managing Billing Through Stripe

For additional billing management, you can access the Stripe Customer Portal:

<Steps>
  <Step title="Go to Billing">
    Navigate to your Storehouses billing page
  </Step>

  <Step title="Click Manage Billing">
    Select "Manage Billing via Stripe" link
  </Step>

  <Step title="Access Portal">
    Opens Stripe's secure customer portal
  </Step>

  <Step title="Manage Directly">
    Update payment methods, view invoices, and manage subscriptions
  </Step>
</Steps>

**What you can do in Stripe Portal:**

* Update payment methods
* View all invoices
* Download receipts
* Update billing information
* View subscription details

## Need Help?

<CardGroup cols={2}>
  <Card title="Billing Support" icon="headset" href="https://storehouses.app/dashboard?support=true">
    Contact support for billing questions
  </Card>

  <Card title="Stripe Support" icon="stripe" href="https://support.stripe.com">
    For payment processing issues, contact Stripe support
  </Card>
</CardGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Subscription Plans" icon="layer-group" href="/account/subscription-plans">
    Compare Free, Pro, and Lifetime plans
  </Card>

  <Card title="Account Settings" icon="user" href="/account/settings">
    Manage your account preferences
  </Card>

  <Card title="Security Guide" icon="shield" href="/account/security">
    Learn about account security
  </Card>

  <Card title="Export Data" icon="file-export" href="/portfolio/export-reporting">
    Generate portfolio reports
  </Card>
</CardGroup>